ERP Specialist

Posted 2 years ago

Duties and Responsibilities

· Is the primary technical resource on ERP system maintenance, upgrades, data management and migrations and related daily user support

· Create new code extensions to customize Business Central to improve workflows and functionality

· Develop reports utilizing the SQL database and respond to reporting queries and requests

· Work with functional team leadership to gather requirements for ongoing system design optimization

· Collaborate across teams and functions (eg Supply Chain, Customer Service, Finance) to understand processes that cross groups and to optimize system design as well as provide daily user support

· Proactively manage, investigate, and resolve incidents as part of ongoing process/system improvement

· Create and maintain system/workflow/process documentation both for IT and user references

· Develop and lead an evolving and maturing user community to ensure users are engaged, productive and are involved in both tactical and more strategic projects related to system capabilities

· Influence and participate in company initiatives related to the ERP system such as training, documentation, training videos, resource guides/FAQs, support to superusers and community groups

Qualifications

Technical

· 3-4 years in a similar techno-functional role specializing in Business Central ERP system in a retail/warehouse/distribution environment is preferred providing system and client support

· ERP Implementation experience preferred but is not mandatory

· Experience with add-ons for Business Central for ongoing system optimization and across the Microsoft suite of products

· Requires extension programming experience, advanced knowledge of SQL Server and .NET development experience (preferred)

General

· Post-secondary education in an IT related field of study

· Excellent communications, problem -solving and collaboration skills with both front line users and business leaders including executives

· Experience with service-level protocols, change management, and quality control procedures

· Ability to create and communicate (verbal and in writing) both technical and non-technical concepts to various stakeholders. Must be able to adapt communications to fit the audience.

· Able to learn quickly and adapt to different systems, business requirements and shifting priorities

· Able to independently prioritize and organize workload to meet deadlines and successfully complete projects in a fluid business environment

Work Environment

· Flexible to work outside of standard business hours as needed for user and system support

· In-office work for optimum collaboration with users/management

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